Echo Scouts

Real-time understanding to gain and retain customers

We monitor market trends and customer sentiment in your local area, then give you the exact operational steps to improve your business and generate more revenue.First, there are human inputs based on your business goals. Then, our AI analysis looks at a larger amount of data about your market and customers faster than any human could to find surprising ideas for building a better customer experience. Lastly, our experts with Fortune 500-level and large federal agency experience analyze those outputs to scale advice specifically for your local business.For $99 a month, you'll get these customized insights and revenue-increasing guidance right to your inbox.

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Technology

From big tech platforms to digital retailers to fintech – and even small app or game publishers – not meeting sales expectations results in shuttering teams. If the organization fails to deliver products and services with the right features and pricing models in a crowded market where everyone is competing for time and attention, disaster strikes. Let us help you make a bulletproof next concept, backed by customer insights, before committing millions to development. We help you test that next creative spark and make the most of your limited resources.

Healthcare

We help providers, insurance companies, medical product manufacturers, pharmaceutical companies, and health tech firms better understand patient, caregiver, member, researcher, and employee experiences to deliver better care and distribute resources effectively. As health moves toward interoperability and shared patient journeys across many touchpoints, understanding pain points and how to increase trust is key to making everyone healthier and removing roadblocks to efficient health spending. We improve the entire care lifecycle alongside your team.

Local Businesses

We apply customer experience insights to understand the full journey, from initial web search to the in-person visit. We help you build a business around repeat customers and a positive online reputation. We work alongside you to design a business most aligned with where people want to spend their time and money. We’re especially committed to good food, outdoor tourism, and fitness with years of experience understanding what people want from gyms, restaurants, outdoor activities, and products and services associated with staying healthy.

De-risk big decisions

Stop committing major development and marketing capital to concepts that lack customer backing. We provide the bulletproof, data-driven insights needed to validate product- and service-to-market fit before large-scale deployment.

Achieve lasting, measurable change

Our proven process transforms service delivery by identifying root causes of inefficiency, lack of trust, and low satisfaction, leading to quicker adoption and stronger engagement.

Maximize operational efficiency and ROI

We specialize in gathering and synthesis of quantitative and qualitative data to show you exactly where to eliminate operational roadblocks and wasted spending, helping you do more with reduced overhead.

Benefit from expert, qualified partnership

You gain a dedicated partner with 20+ years of strategic expertise, certified by the U.S. Artificial Intelligence Institute, Forrester, Nielsen-Normal Group, Google, and other industry-leading organizations, with a track record of increasing engagement for Fortune 500 companies and large federal agencies.

Targeted solutions for your industry

Whether you're gym owner seeking member enrollment, a restauranteur optimizing diner satisfaction, a CTO prioritizing development spend, a healthcare executive focused on patient trust, or a local government or tourism leader seeking to attract more footsteps, our cross-disciplinary strategies are tailored to your industry's unique pain points.

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